The following sections offer some important information on credit card security. They will not only help you with shopping on our site, but they will give you valuable information for shopping securely on other sites as well.
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How To Know Your Credit Card is Safe When Shopping at Our Site
We are very aware of how important it is to today's internet consumers to know their credit card and personal information is "secure." That's why Yahoo uses Secure Socket Layers (SSL), an advanced encryption technology, to protect your credit card information. SSL encodes all ordering information, including your name, address and credit card number. It is only decoded for our company; no one else can ever read it. SSL is the industry's accepted, secure method for placing internet orders. You will know that you are on a webpage that is using SSL in two visible ways: (1) the http:// website address will change to https://, the "s" denoting "secure," on the page where you enter your credit card information and (2) a small padlock will appear in the lower, right-hand corner of the website page you are on when you enter your credit card information. These features generally only appear on the page where the credit card info in entered.
Another way to feel comfortable with the company you are giving your credit card information to is to make sure the site is reputable. If you were at a physical establishment and had to hand your credit card over to a swarthy employee to process it, you probably wouldn't feel real safe. Since you can't see the people you are dealing with online, one way to check their reputation is though their store's ranking. Yahoo has a 5-Star Customer Ranking System for their merchants. A store that has 5-Stars gets Yahoo's highest honor of being a "Top Service" store. Not to toot our own horn, but we have that ranking. You can see it by our store's name on Yahoo! Shopping. We received that award because our customers (Thank you!) have given us exceptionally high rankings through Yahoo! for our service and customer support. (Note: We also aren't the least bit swarthy!) :)
Why Your Billing Address is So Important
We also take security one step farther by verifying all credit card billing addresses. When you place an order with us, our site asks for your "billing address". Your billing address isn't where you want your bill mailed or anything like that. It is the address your bank or credit card company mails your credit card or bank statements to. We verify every billing address in a multi-step process. First, when the credit card is run, we get a message back letting us know if your address matched with your credit card company or bank. If it does, great! If it doesn't, we can your credit card company or bank. If we can't get it to match with a person, we will call you to get the correct one. Verifying billing addresses is one of the best ways merchants can help protect our customers from fraud and more and more merchants are taking part in the Address Verification System, commonly called AVS. The logic of the check is that if someone found or stole your credit card, he or she won't have your personal data. Therefore, we appreciate your assistance in filling in your accurate billing information when placing an order--and understanding why you may get a phone call for verification from our store if you didn't.
How Yahoo Protects Your Credit Card Information
Our store is part of Yahoo's network of merchants. Yahoo hosts our store, and they are currently the largest, most-respected online shopping portal. One of the major reasons we chose to host our store with Yahoo is because of their guaranteed secure servers for transporting your credit card data. You can read more about Yahoo's security by visiting them directly at http://stores.yahoo.com/security.html
A Note About Your Privacy
In addition to protecting your credit card, we also protect your privacy. At Gundam Store and More, the privacy of our customers is 100% protected. We do not sell, rent, loan, or transfer any personal information regarding our customers or their children to any third parties. Any information given to us is treated with the utmost security. We do release a customer's email address to two parties. First, when an order is placed, a customer's email address is released to Yahoo! so they can email an order confirmation. Second, UPS is given the email address so they can email a tracking number for the order. Both companies use email addresses for a one-time notification only, and guarantee that they will not sell a customer's email to any mailing list or use it for any marketing purpose; the address is used once and then purged from their system.
Additionally, if you are uncomfortable ordering online, you are always welcome to phone in your order to our store at 877-448-6326 or 734-327-0173. You can also mail in a payment if you do not want to use a credit card. Please call us if you have any questions.